Job Description
To support our Customer Care team we are searching for a Customer Care Specialist - Arabic (f/m/d) (Barcelona) to be based in our Barcelona office.
WHAT YOU WILL DO
- Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
- Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
- Consistently meet the highest service and KPI standards of the department
- Establish and maintain relationships to build a portfolio of relevant customers
- Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
- Previous experience in customer service within (luxury) retail or relevant customer‑facing roles
- Excellent communication, interpersonal skills as well as strong critical thinking and problem‑solving skills
- Familiarity with customer communication and e‑commerce‑related technolog...