Job Description
Benefits
- Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
- 401(k) with company match
- Generous paid time off package
- Paid parental leave
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
A Customer Care Specialist in the SERVPRO National Call Center is a frontline, revenue-enabling role. This position serves as the critical link between customers experiencing property emergencies and qualified SERVPRO franchisees across North America. Operating in a 24/7, high-volume, and surge-driven environment, this role goes beyond answering calls. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, fra...