Job Description
We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.
Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?
We’re looking for a Customer Care Specialist
Responsibility:
Build strong relationship with decision makers/fleet managers/system users and manage of all services for our customers.
Perform outbound retention calls to clients whom contract is expiring.
Developing and implementing aggressive retention strategies based on customer feedback.
Negotiating with customers to renew contracts and retain business.
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