Job Description
Job Description
We are hiring Customer Care Specialists to support members with healthcare and pension benefit inquiries, enrollments, and account updates through phone, email, and chat support.
Responsibilities
- Assist customers with healthcare and benefit-related concerns
- Provide support via phone, email, and chat
- Explain benefit information clearly and professionally
- Maintain accurate customer records and documentation
- Handle confidential information with care and discretion
Qualifications
- At least 1 year of customer service experience
- Excellent English communication skills
- Strong multitasking and problem-solving abilities
- Comfortable using multiple systems and Microsoft Office
- Detail-oriented and customer-focused
- Willing to work on...