Job Description
Lead customer service excellence with ENWIN Utilities as a Supervisor for Customer Care and Billing in Windsor, ON (Hybrid). This role focuses on managing daily operations and unionized staff while ensuring compliance with regulatory standards.
In this position, you will be responsible for overseeing the Customer Service Centre's performance, providing coaching and training for team members, and addressing escalated customer issues. You will support billing and collection processes while managing key customer accounts. Reporting to the Manager Customer Care, you will also contribute to departmental improvements by facilitating communication and collaboration among staff.
Key Responsibilities:
• Manage daily operations of Customer Service Centre
• Coach and train team to enhance performance
• Handle escalated customer issues effectively
• Monitor attendance and staffing schedules
• Ensure compliance with billing and regulatory standards
Requirements:
• College...
In this position, you will be responsible for overseeing the Customer Service Centre's performance, providing coaching and training for team members, and addressing escalated customer issues. You will support billing and collection processes while managing key customer accounts. Reporting to the Manager Customer Care, you will also contribute to departmental improvements by facilitating communication and collaboration among staff.
Key Responsibilities:
• Manage daily operations of Customer Service Centre
• Coach and train team to enhance performance
• Handle escalated customer issues effectively
• Monitor attendance and staffing schedules
• Ensure compliance with billing and regulatory standards
Requirements:
• College...