Job Description
Job Description
Customer Care Support plays a vital role in ensuring a seamless fiber installation process, from initial inquiry to post-installation support. Their primary objective is to enhance customer satisfaction by providing timely, accurate, and professional assistance throughout the service lifecycle.
Roles and Responsibilities:
1. Responding to Customer Inquiries: Address customer questions regarding fiber services, installation procedures, timelines, and technical requirements through various communication channels.
2. Scheduling and Coordinating Installations: Coordinate with customers and technical teams to schedule installation appointments, ensuring timely and efficient service delivery.
3. Providing Pre-Installation Guidance: Inform customers about the installation process, necessary preparations, safety measures, and what to expect during the service visit.
4. Monitoring Installation Progress: Track...