💼 Full-Time Position

Customer Care Team Lead & Ops Coach

🏢
Genpact
📍 quezon city, metro manila, Philippines
📍
Location
quezon city, Philippines
📅
Posted
June 09, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Genpact is inviting applications for the role of Assistant Manager, Customer Care in Quezon City, Philippines. The role involves leading a team of up to 20 FTEs, coaching team members, and ensuring service levels are consistently met. Candidates should have a high school diploma (university degree desirable) and strong customer service skills. Proficiency in MS Office, especially Excel and PowerPoint, is essential. Genpact offers opportunities for career growth and values integrity and innovation.
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