Job Description
EXL seeks an Assistant Manager in South Africa (Wes-Kaap) to lead and motivate customer care agents. Responsibilities include managing performance against SLAs, providing coaching, and ensuring quality service delivery.
The ideal candidate will have over 2 years of experience in a Team Leader or Assistant Manager role within a BPO environment. Strong communication skills and a problem-solving attitude are essential for success in this dynamic role.
#J-18808-Ljbffr