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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
- Provide product and service information to customers and to agents and business partners as appropriate.
- Identify upselling opportunities to maintain and increase income streams from customer relationships.
- Recommend and implement programs to support customer needs.
- Resolve customer claims and complaints.
- Develop initiatives to proactively inform and educate customers.
- Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.
- May develop and deliver functional / technical training in customer service-related areas.
Minimum Requirements
- Education – Diploma, Degree holder in any discipline and/or non‑degree holders with strong related working experien...