Customer Centres, Analyst (Shamelin)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Supports the Branch Head in managing branch operations and ensuring the delivery of high-quality service. The role emphasizes driving digital adoption, maintaining documentation accuracy, ensuring underwriting readiness, and guiding staff toward advisory-based interactions. This candidate is also responsible for upskilling themselves and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training and proactive self-learning.

Roles and Responsibilities:

Support project and initiative execution in partnership with headquarters and regional teams. Assist in implementing changes at the branch level, gather feedback from customers and agents, and contribute to continuous improvement efforts through effective change management support.

Collaborat...