Job Description
Drive customer-focused initiatives with Manulife as a Manager of Customer Centricity in Toronto, Ontario. This strategic yet hands‑on role enhances customer understanding and engagement within the organization.
As part of the Global Customer Centricity team, you will collaborate with leadership to fulfill customer objectives and strategize communication efforts. Your work will focus on transforming how the organization prioritizes its customers by developing engaging content that showcases customer stories and highlights the value of customer experience initiatives.
Key Responsibilities:
- Build frameworks to share impactful customer stories
- Create communications strategies centered on customer experience
- Partner with communications teams for consistent messaging
- Champion cultural change and customer‑first initiatives
Requirements:
- Bachelor’s degree in Business, Marketing, or related field
- 4...