💼 Full-Time Position

Customer Communications Executive

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Markerstudy Group
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 01, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Communications Specialist 

Job Description

We are looking for a Customer Communications Executive to join a new Customer Communications team. In this role, you will be responsible for supporting business owners and SMEs to craft clear, concise and engaging customer communications across all channels. You will ensure that communications are created to agreed standards and align with our commitment to Consumer Duty. This role plays an integral part in meeting customers’ needs at different communication touch points in our customer journey, either through improvement work or regular review of our communications.

Responsibilities

  • Understand requirements for changes to customer communications across all channels. Write and edit customer communications, including letters, emails, SMS and scripts. Support with writing policy wordings and associated technical documents where needed.
  • Tailor communication mes...