Job Description
Customer Complaints Team LeaderLocation: Basildon, Essex
Salary: £34.5k per annum
Contract: Full-Time, Permanent
The OpportunityWe are seeking an experienced and customer-focused Customer Complaints Team Leader to oversee a dedicated complaints team within a fast-paced operational environment. This is an excellent opportunity for a motivated leader who is passionate about delivering exceptional customer service and driving continuous improvement.
In this role, you will take ownership of complaint resolution processes, ensuring customers receive timely, fair, and professional outcomes. You will be responsible for supporting team performance, maintaining service standards, and creating a culture of accountability, quality, and customer excellence.
Key Responsibilities
Lead, coach, and support a team responsible for managing customer complaints and enquiries.
Ensure complaints are investigated thoroughly and resolved within agreed timescales.
Monitor t...
Salary: £34.5k per annum
Contract: Full-Time, Permanent
The OpportunityWe are seeking an experienced and customer-focused Customer Complaints Team Leader to oversee a dedicated complaints team within a fast-paced operational environment. This is an excellent opportunity for a motivated leader who is passionate about delivering exceptional customer service and driving continuous improvement.
In this role, you will take ownership of complaint resolution processes, ensuring customers receive timely, fair, and professional outcomes. You will be responsible for supporting team performance, maintaining service standards, and creating a culture of accountability, quality, and customer excellence.
Key Responsibilities
Lead, coach, and support a team responsible for managing customer complaints and enquiries.
Ensure complaints are investigated thoroughly and resolved within agreed timescales.
Monitor t...