Job Description
Customer Complaints Team Leader (Social Housing Repairs)
Location: Basildon
Salary: £35,000 per annum
Contract Type: Full-time, Permanent
About the Role
Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement?
We are looking for an exceptional Customer Complaints Team Leader to champion our right first time quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents.
You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets.
Key Responsibilities
Team Leadership & Pe...
Location: Basildon
Salary: £35,000 per annum
Contract Type: Full-time, Permanent
About the Role
Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement?
We are looking for an exceptional Customer Complaints Team Leader to champion our right first time quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents.
You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets.
Key Responsibilities
Team Leadership & Pe...