Job Description
Responsibilities
- Act as customers’ representative. Operate as the lead point of contact for anyand all matters specific to the customers
- Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
- Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
- Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
- Identifies sales opportunities, elaborate proposals and coordinate other processes toensure high level of customer satisfaction to build and maintain strong,long-lasting customer relationships
- Encourage customer growth and loyalty to the company through continuous support and customer assistance
- Resolves customer complaints by investi...