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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Understand the different types of services and products offered to customers
- Provide and communicate information on new product and services for affluent customers
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
Requirements
- Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Excellent leadership, interpersonal, communication & motivational skills.
- Good knowledge in retail products and services
- Customer service and...