Job Description
Newstead QLD 4006
Customer Contact Consultant | Mercedes-Benz Brisbane
Join the award-winning Mercedes-Benz Brisbane Service team as our Customer Contact Consultant! We are seeking a motivated and customer-focused individual to join our high-performing team based in Newstead.
As one of the first points of contact for our customers, you will play an integral role in delivering a premium Mercedes-Benz experience. You will provide exceptional customer service over the phone, support customer enquiries, coordinate appointments, and help ensure a seamless journey across our dealership.
Key responsibilities include:
- Managing inbound and outbound customer calls
- Delivering exceptional customer service and creating positive customer experiences
- Booking appointments and supporting dealership enquiries
- Liaising with internal departments to ensure smooth communication and issue resolution