Job Description
We are hiring a Customer Delivery Manager to take full ownership of on‑site IT service delivery and act as the main point of contact for senior client stakeholders .
This is a high‑visibility, hands‑on role where you will be based at the client site, managing day‑to‑day service performance, handling escalations, and building strong working relationships.
It is ideal for someone who has grown from a Desktop Support, Service Desk, End‑User Computing, or IT Service Delivery & Operations background and is ready to step into a service leadership role with real accountability.
What you will do
- Own day‑to‑day on‑site IT service delivery for the client
- Act as the primary contact for client stakeholders , including senior management, to manage expectations and ensure alignment to agreed service standards
- Ensure Service Desk and Desktop/ Workplace services meet ...