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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Essential Duties and Responsibilities:
- Lead the managed services delivery for efficiency, quality and alignment with recurring revenue goals.
- Implement and monitor adoption plans for successful to drive or maximize the customer investment.
- Monitor service performance, analyze trends and implement corrective actions to improve quality.
- Lead and conduct regular service reviews with clients and internal teams to ensure transparency andaccountability to align services with strategic objectives.
- Act as the primary point of contact for service-related matters, ensuring high customer satisfaction.
- Proactively identify and address customer concerns, managing escalations effectively.
- Build and maintain strong, long‑term relationships with key stakeholders.
- Oversee incident, problem and change management processes to minimize service disruptions.
- Drive root cause analysis (RCA) for major inciden...