Job Description
Job Description
Chubb is seeking an experienced senior customer engagement and contact center solution architect to join our growing global collaboration engineering team. The Customer Engagement Engineer is responsible for development, implementation, and serviceability of Chubb’s contact center and is the expert technical resource for customer engagement transformation projects. The candidate embodies sound engineering principals and is highly collaborative, team leadership, creative, problem solving, and technically curious. This position will drive and manage strategic infrastructure initiatives and oversee engineering resources involved with our transformation projects. This role will also assist in establishing operational support models, self‑service tools, process automation, and proactive monitoring required for a scalable and highly available communication service. This is a senior level technical role that requires executive presence and proven attention to de...