Job Description
What if loyalty was more than points, discounts and rewards?
Experis Portugal is recruiting a Customer Engagement Leader to join IKEA Portugal and lead the evolution of IKEA Family, shaping customer loyalty and engagement strategies that impact millions of customers nationwide.
This is a strategic role for someone passionate about CRM, loyalty, customer engagement and data-driven marketing, capable of transforming customer insights into meaningful experiences and long-term relationships.
What you'll do:
• Lead IKEA Portugal's Customer Engagement & Loyalty Strategy
• Drive the evolution of IKEA Family
• Develop CRM and 1:1 marketing initiatives
• Turn customer insights into business growth
• Influence stakeholders across stores, country teams and global functions
We're looking for:
• 5+ years in CRM, Loyalty or Customer Engagement
• Strong strategic and analytical mindset
• Expe...