💼 Full-Time Position

Customer Engagement Manager 3

🏢
Hewlett Packard
📍 tlaquepaque, tlaquepaque, Mexico
📍
Location
tlaquepaque, Mexico
📅
Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Engagement Manager (CEM)

We are seeking a Customer Engagement Manager (CEM) to manage and grow strategic client relationships across railroad, transportation, logistics, and supply‑chain customers.

  • Build and manage strong relationships with enterprise clients, acting as a trusted advisor.
  • Drive account growth by identifying expansion opportunities within existing engagements.
  • Collaborate with delivery teams to ensure successful implementation and customer outcomes.
  • Support cross‑selling and upselling initiatives in partnership with sales teams.
  • Monitor account health, manage risks, and proactively resolve escalations.
  • Conduct regular business reviews and align solutions with customer objectives.
Qualifications required
  • 3–6 years of experience in customer engagement, account management, consulting, or client success roles.
  • Prior experience working in a client‑facin...