Job Description
We are looking for a Customer Engagement Manager to join the Physician Specialty Solutions (PSS) team, supporting hospitals and healthcare professionals across the Americas, with a primary focus on U.S. accounts and additional support for Latin America.
The position plays a critical role in ensuring customers realize maximum value from Elsevier’s PSS portfolio by driving adoption, usage, retention, and long‑term satisfaction. The role acts as a strategic partner to Account Managers, customers, and internal stakeholders, with a strong focus on renewals, usage optimization, and value demonstration rather than new business sales.
The position will work closely with dedicated U.S. Account Managers (approximately 80% of the role) and provide additional support to LATAM accounts (approximately 20%).
Key Responsibilities
Customer Engagement & Value Realization
- Increase awareness of the capabilities and value of Physician Specialty Solutions am...