Job Description
Description
We’re looking for a Customer Engagement Representative to join our growing team! As the face of Liveforce to our clients, you’ll provide dedicated support, proactive engagement, and insightful guidance to our customers. This role requires a people-person who enjoys solving problems and is committed to delivering an exceptional customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through multiple channels (email, chat, and phone).
- Actively engage with clients to ensure ongoing satisfaction, address their needs, and recommend solutions to help them maximize their use of Liveforce.
- Guide new clients through the onboarding process, ensuring a smooth start and an understanding of the platform’s features.
- Maintain an in-depth understanding of the Liveforce platform, staying updated on new features and enhancements.
- Gather feedback and insights from clients, shari...