Job Description
As a Field Service Technician, you will; represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.
Here are some of the tasks that our field service technicians do each day:
" Perform minor maintenance, repairs, and component replacement at the module level.
" Maintains parts inventory and related records.
" Provides status reports throughout the service repair.
" Diagnose problems based on the information provided in the call and through the error logs on the ATM.
" Responsible for ownership of customer issues until resolution according to SLA agreements.
" Practices security safety procedures whe...