💼 Full-Time Position

Customer Excellence Head

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Jobleads-UK
📍 Greater London, England, United Kingdom
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Location
Greater London, United Kingdom
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Posted
June 22, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Salary Range


£84,490.00 - £156,910.00


Job Description Summary


#LI-Hybrid


As Customer Excellence Head, you will act as the execution engine for customer engagement success, ensuring best-in-­class omnichannel orchestration, launch readiness, and content activation. You will drive excellence frameworks (ICE, IpEx, DRO) and enable high‑impact customer journeys that improve engagement quality and business performance.


Key responsibilities



  • Lead omnichannel content activation and customer journey orchestration across CRM and marketing platforms

  • Ensure readiness and execution of launch excellence processes including LRR

  • Drive implementation of ICE, IpEx and DRO frameworks across teams

  • Oversee meetings, congresses, and events logistics, vendors, and budget management

  • Enable AI‑driven field force planning and resource optimization

  • Ensure One Brand Plan m...