Job Description
Job Responsibilities:
- Professionally handle inbound and outbound calls, Livechats and emails from customers and distributors, ensuring a positive and consistent experience.
- Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records. ·
- Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
- Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
- Proactively escalate challenging cases to the team leader for additional support and guidance.
- Maintain a high standard of professionalism and empathy in all communications.
Key Competencies:
- Strong communication and active listening skills.
- Problem-solving mindset with attention to detail.
- Comfortable using ...