Job Description
Customer Experience Administrator (Internal Vacancy)
Position summary
Job category: Call Centre and Telesales
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker is seeking a proactive and detail-oriented Customer Experience Administrator to join our Customer Experience Contact Centre team at our Head Office in Johannesburg. The role provides administrative and operational support to enable efficient day-to-day running of the Contact Centre, including coordination of internal processes, communication, and general office administration.
- Administer customer experience incentive programmes and budgets (allocations, approvals, payroll submissions, and reporting).
- Coordinate procurement and payments (quotes, ordering, vendor payments, and purchase orders).
- Manage corporate credit card administration and reconcile monthly e...