Job Description
Are you passionate about helping people and delivering exceptional service? A leading company in the facilities management industry is hiring a Customer Experience Advisor in Greater London. This role is your opportunity to take ownership and make a real difference in the lives of military families by ensuring their concerns are resolved with care and urgency.
The Role
As the Customer Experience Advisor, you’ll:
• Act as the primary advocate for military families, addressing their concerns with professionalism.
• Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities.
• Resolve customer queries efficiently, preventing escalations and ensuring satisfaction.
• Track progress and maintain accurate records using internal systems and tools like Excel.
• Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.
You
To be successful in the role of Customer Experience ...
The Role
As the Customer Experience Advisor, you’ll:
• Act as the primary advocate for military families, addressing their concerns with professionalism.
• Manage a high volume of inbound and outbound calls and shared inboxes, balancing multiple priorities.
• Resolve customer queries efficiently, preventing escalations and ensuring satisfaction.
• Track progress and maintain accurate records using internal systems and tools like Excel.
• Build rapport quickly with families, demonstrating empathy and understanding in challenging situations.
You
To be successful in the role of Customer Experience ...