Job Description
The SUन्य — Customer Relationship Manager (CRM Executive) Location: Noida (Sector 62/63 area) Type: Full-time, On-site Salary: ₹15,000 – ₹20,000/month Industry: Fashion & Apparel (D2C) About SUन्य SUन्य is a growing D2C fashion and apparel brand selling online. We're building a lean, systems-driven operation and are looking for our first dedicated CRM Executive to own the entire customer communication layer — from order verification to post-purchase support and retention. What You'll Do Order Verification (Most Critical) Call every COD customer within 2 hours of order placement to confirm address, product, and intent. Identify and cancel fake/unresponsive orders before dispatch — directly reducing our RTO rate. Make 3 call attempts for unconfirmed orders. No confirmation = order cancelled. Customer Support Handle inbound and outbound customer calls — order queries, delivery updates, size guidance. Manage WhatsApp Business inbox — respond to customer messages within 1 hour during workin...