Job Description
Overview
Customer Experience Advisor
Nottingham (office-based)
This isn’t just customer support. It’s changing people’s lives.
At Neupulse, we’ve developed a device that uses gentle stimulation to help people with Tourette’s manage their tics.
For the people using it, this isn’t just a product – it is a tool to navigate day to day life.
And when they reach out to us - whether they’re setting up the device, struggling with something, or just unsure - the experience they have matters just as much as the technology itself.
That’s where you come in.
The role
You’ll be on the front line of the customer experience, supporting people directly as they start and continue their journey with Neupulse.
This is a hands-on, human role. You’ll be speaking to customers over phone and video, guiding them through setup, troubleshooting issues, and making sure they feel supported, understood, and con...