💼 Full-Time Position

Customer Experience Agent

🏢
CitySprint
📍 bristol, england, United-Kingdom
📍
Location
bristol, United-Kingdom
📅
Posted
June 29, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Experience Agent

Customer Experience Agent

Location: Bristol

Salary: £26,811.20

Hours: Full time, Monday to Friday (8am–5pm / 9am–6pm on a rotational basis)

Contract: Permanent

What you’ll get at CitySprint

  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family‑friendly days for key life moments, plus death in service cover

    • The role

    We’re looking for a Customer Experience Agent to support the day‑to‑day management of key and complex CitySprint contracts.

    This role is focused on delivering exceptional customer service while ensuring all activities are carried out in line with agreed Service Level Agreements (SLAs). You’ll handle customer queries,...