Job Description
Contractor
Monday - Friday, 11 am to 8 pm // Schedule will change in the future.
About the role
Kingbee is looking for a Customer Experience Agent to join our fast-growing team in Buenos Aires. You’ll be a key part of our customer-facing operations, delivering outstanding service and helping us build long-lasting relationships with our users.
What you’ll do
- Provide exceptional support to customers across email, live chat, and support tickets.
- Troubleshoot issues and guide customers to timely, effective solutions, ensuring a positive experience at every touchpoint.
- Collaborate with cross-functional teams (Product, Operations, Fleet) to resolve complex cases and improve internal processes.
- Identify recurring customer pain points and contribute insights to enhance service quality.
- Help strengthen Kingbee’s reputation for reliability and excellence every day.