Job Description
Key responsibilities
Owns and manages the customer experience by managing end-to-end shipment process, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Improves the customer satisfaction by delivering superior customer experiences.Perform tasks in compliance with customer’s Standard Operational Process (SOP).Execute and manage end-to-end export/import/domestic shipment operation.Communicate and manage external/internal stakeholders including cross-functional teams at the customer and customer’s vendors.Manage Daily/Weekly/Monthly/Quarterly performance.Proactively handle day-to-day issues through in-depth root cause analysis (RCA) and take corrective/preventive action.Implement new process and support internal/external projects.Seek out and ...