💼 Full-Time Position

Customer Experience Consultant

🏢
The Openwork Partnership
📍 Swindon, England, United Kingdom
📍
Location
Swindon, United Kingdom
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The opportunity

We’re looking for a detail-oriented and collaborative individual to support the delivery of the Client Contact Programme across Openwork and Owl.


This role plays a key part in ensuring adviser adherence to sales processes, FCA principles, and customer outcome standards. You’ll work closely with internal teams and third-party providers to maintain high-quality customer interactions, monitor outcomes, and identify opportunities for continuous improvement.

This role would suit someone with experience as a Business Assessor, Complaints Handler, Quality Assessor etc

This is a hybrid role, 3 days a week in the Swindon office.

The benefits:

  • Salary - up to £41,000
  • Bonus scheme - on target bonus - 10%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service -...