Job Description
Lead customer-centric initiatives at Siena as a Customer Experience Deployment Manager for AI agents. This remote role targets seasoned professionals skilled in complex project management tailored to customer journeys.
You will manage the entirety of the deployment process, from start to live operation while navigating complex stakeholder environments. Your expertise in customer support operations will directly influence account success and retention, ensuring seamless integration and automation. Collaboration is key in this role.
Key Responsibilities:
• Oversee deployments from kickoff to automation setup
• Diagnose and resolve account-related issues effectively
• Keep stakeholders informed through daily updates
• Support senior team members during onboarding
• Share operational feedback proactively with product teams
Requirements:
• 5+ years in customer experience or support roles
• Familiarity with help...
You will manage the entirety of the deployment process, from start to live operation while navigating complex stakeholder environments. Your expertise in customer support operations will directly influence account success and retention, ensuring seamless integration and automation. Collaboration is key in this role.
Key Responsibilities:
• Oversee deployments from kickoff to automation setup
• Diagnose and resolve account-related issues effectively
• Keep stakeholders informed through daily updates
• Support senior team members during onboarding
• Share operational feedback proactively with product teams
Requirements:
• 5+ years in customer experience or support roles
• Familiarity with help...