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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Handle inbound/outbound inquiries, and feedback and provide resolutions to end user.
- Handling complaints and issues highlighted by user.
- Primarily handle escalations, and call back for urgent cases via emails, live chat, and calls.
- Communicate effectively by providing accurate information to Shopee users and external partners.
- Update daily trackers for first / middle / last mile operational functions in Shopee Xpress.
- Provide information to stakeholders about daily tracker performance or whenever required.
- Work cross-functionally across multiple teams to push for process and system improvements.
- Perform ad-hoc tasks as requested by the department head/reporting line.
- Identifying the user issue, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
- Respond to customer queries in a timely and accurate way, via...