Job Description
Overview
Our client is seeking a Customer Experience & Events Manager based in Sandton, Johannesburg with experience in the wine and spirits industry . The ideal candidate is a dynamic, detail-oriented professional with a passion for delivering exceptional customer experiences and building strong relationships within the industry.
Responsibilities
- Personally host and present most distillery experiences: Gin School, Gin & Chocolate Pairing, Cocktail Classes, private/corporate bookings, themed events, and product launches.
- Deliver engaging, knowledgeable, and polished presentations that reflect the brand’s premium positioning.
- Adapt delivery style for different audiences, including corporates, tourists, and high-LSM locals.
- Actively create upsell opportunities during events (bottle sales, merchandise, future bookings).
- Brief, manage, and support part-time and event staff d...