Job Description
A reputable non-bank financial institution located in Accra with network across the country requires the services of Customer Experience Executive.
Job Summary
• Acts as the first point of contact for existing and potential clients.
• He/She shall respond to enquiries regarding products and services, probe into compliants and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public
Responsibilities
• Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or regiistration for a loan
• Effectively probe into the call of clients to establish whether client’s issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures
• Respond efficiently and accurately to callers, explain products and services to c...