💼 Full-Time Position

Customer Experience Executive at Old Mutual Kenya

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.


Customer Experience Executive

Job Summary


Provide first contact customer support through the available channels in the Bank’s 24/7 Contact Center


KEY PERFORMANCE INDICATORS

  • Transactional Customer Satisfaction Index and/or NPS Score

  • Number of resolved client queries at first contact.

  • Service Quality Assurance Score

  • Adherence to Service Level Agreements & Schedule

  • Campaign reach rate

  • Compliance to KYC/AML and applicable banks processes and procedures

  • Product and Process Post Training Score

    • KEY RESPON...