Job Description
The Customer Experience Executive plays a key role in providing reliable, high-quality support across the full order-to-delivery journey. Acting as the main link between customers, sales, logistics, finance, and third-party logistics partners, this position ensures timely issue resolution, accurate records, and a positive end-to-end customer experience within a fast-moving FMCG environment.
Key Responsibilities
Customer Service & Experience
- Handle customer enquiries through phone, email, and chat channels in a professional and timely manner, while resolving complaints in line with service level expectations.
- Deliver clear and accurate information related to products, services, pricing, and delivery, and ensure customer records and service logs are kept up to date.
Logistics & Delivery Coordination
- Partner closely with logistics and warehouse teams to support smooth and timely order fulfillment.
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