Customer Experience Executive — Tech & E-commerce

A leading educational institution in Malaysia seeks an Executive for Customer Excellence. This role involves ensuring a smooth customer experience by addressing inquiries and resolving complaints across multiple communication channels. Candidates should have 1-2 years of customer service experience, particularly in tech or e-commerce. Strong problem-solving and communication skills, along with multitasking abilities, are essential. Familiarity with CRM systems is a plus.
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