Job Description
Responsibilities
- Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
- Respond promptly to concerns and follow through on resolution to maintain service quality standards
- Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
- Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
- Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement
- Bachelor degree in any discipline
- Proficient in MS Office