Job Description
Job Description
The Customer Experience Intern is responsible for managing the sales fulfillment process, while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience - resulting in market best customer satisfaction, customer interaction tools, sales growth and profitability.
Tasks include but are not limited to:
- Maintaining designated “key” customer accounts & manage all of the requirements related to order fulfillment
- Entry, confirmation, and management of sales orders, including forecast alignment
- Customer order resolution with Internal Sales: pricing – delivery – quality – quantity etc.
- Customer relationship: regular touchpoints with customer to discuss planning overview, lead times, expedites/escalations, phase in/phase out
- Offer exceptional customer service with professional, ...