Job Description
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- Assist customers by answering enquiries via phone calls, WhatsApp, social media and email.
- Provide accurate information regarding company products and services.
- Handle customer feedback and resolve basic issues promptly.
- Follow up with customers and maintain good customer relationships.
- Update and maintain customer records in the company system.
- Support the team with administrative and customer service tasks.
- Work closely with different departments to ensure smooth customer experience.