Job Description
Heat Geek Ltd is seeking a CX Associate to enhance customer experience throughout the installation journey of heat pumps. You'll manage escalations, support queries and develop self-service resources while collaborating with internal teams. Ideal candidates will have a background in customer service or operations, thrive in fast-paced environments, and possess an analytical mindset. The role is hybrid with a range of benefits including company shares, private medical insurance, and a contribution towards heat pump installation.
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