Job Description
ABOUT THE COMPANY
Lotus People are excited to be partnering with a market leader in premium building and home improvement solutions, known for innovation, sustainability and exceptional customer care. With a collaborative, down-to-earth culture and strong employee tenure, they’ve built an environment where people feel supported, heard and empowered to make an impact. Backed by international success and continued ANZ growth, this is a business investing heavily in its people, systems and future capability.
ABOUT THE ROLE
This is a rare opportunity to step into a high-impact leadership role focused on transforming and elevating the customer experience function. Reporting to the National Operations Manager, you’ll lead customer service, sales advisory and technical support teams through operational improvement, cultural alignment and service optimisation. You’ll bring structure, accountability and energy to a growing business while helpi...