Job Description
Areas of Accountability:
- To hand hold the customers from post-sales to Handover.
- All communication with customers as their SPOC.
- To support the collection team in reducing the over dues
Deliverables:
- customer satisfaction scores
- regularly sending project progress reports to customers
- resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer
- maintenance of all customer data
- documentation and MIS
- collection targets
- reduction in escalations
- closure of escalations in a sustainable manner
- handing over of units within 30days from FIS date and registration of the unit within the specified timelines
Metrics / KPIs:
- Mean time for ticket closure
- Reduction in number of escalations
- Keeping customer data up to date in SF
- Sending project updates on time e...