Job Description
We are currently seeking a Customer Experience Manager to join our Commercial Capabilities Development Dept. at CAREL HQs in Brugine (Padova).
ROLE GOAL:
The Customer Experience Manager designs, implements, and optimizes the end‑to‑end customer experience (from lead generation to service), acting as the “voice of the customer” and connecting Sales, Marketing, Operations, and Service.
Reports to the Group Head of Commercial Capabilities and Project Business Development.
MAIN RESPONSIBILITIES AND ACTIVITIES:
- Design, implement, and continuously improve the end-to-end customer experience, from first contact to after-sales service.
- Act as the voice of the customer, connecting Sales, Marketing, Operations, and Service.
- Map and analyze the customer journey ac...