Job Description
About The Role
At Aston Martin, delivering a world‑class customer experience is central to our brand. As part of the Digital and Growth team within Marketing & Communications, this role will shape how our customers experience Aston Martin across every interaction.
We are looking for a Customer Experience Manager to define and lead our global CX strategy, ensuring every touchpoint reflects the craftsmanship, innovation and emotional connection expected of an ultra‑luxury brand. You will own the end‑to‑end customer journey, from first engagement through to ownership and advocacy, creating a seamless and consistent experience across both digital and physical channels.
What You’ll Be Doing
You will lead the continuous evolution of our customer journey strategy, setting clear experience principles and governance that guide how Aston Martin is experienced globally. Using customer insight, you will translate findings into prioritised, commercially ali...